Shipping & Policies

SHIPPING (Ships out of USA - Everywhere else is In'tl)

Processing takes 7-10 business days*

Basic - DOMESTIC

USPS First-Class Mail 4-6 business days Yes This is ideal for lightweight packages and it's the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or 1-2 posters.
USPS Priority Mail 2-4 business days Yes Shipping times for Priority Mail are typically quicker than First-Class.
FedEx Smart Post 5-7 business days Yes FedEx Smart Post is also ideal for lightweight packages, but has longer delivery times than USPS First-Class. Please note: final delivery for Smart Post is sent through USPS.
USPS ParcelSelect 3-8 business days Yes -
FedEx Ground 2-5 business days Yes Ideal for sending heavy shipments (up to 150 lbs) to business addresses across the U.S.



Expedited - DOMESTIC

BY DELIVERY TIMES TRACKING NOTES
FedEx Express Saver 3 business days Yes All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we ship them as quickly as possible.
FedEx 2 Day 2 business days Yes
FedEx Standard Overnight Next business day – afternoon Yes

 

Basic - INTERNATIONAL

BY DELIVERY TIMES TRACKING NOTES
International Economy Without Tracking 10-20 business days worldwide; 5-12 to Canada No This service is comparable to USPS First-Class Package Int'l. USPS First-Class Int'l prices are typically more expensive, but they offer tracking to Canada while International Economy does not.
International Economy With Tracking 7-16 business days worldwide; 4-8 days to Canada Yes Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has delivered.
USPS First-Class Package Int'l 10-20 business days Yes Exact delivery time may be longer or shorter depending on the destination. Please note: tracking is only available to Canadian destinations.
USPS Priority Mail Int'l 6-10 business days Yes -
FedEx Ground 2-7 business days to Canada only Yes Ideal for heavy international ground deliveries to Canada.


Expedited - INTERNATIONAL

BY DELIVERY TIMES TRACKING NOTES
FedEx International Economy 2-5 business days; 2-3 days to Mexico and Canada Yes All expedited orders are automatically marked as priority in our system. As long as the items are in stock, ship them as quickly as possible.
FedEx International Priority 1-3 business days; next-day in Canada and Mexico


                                                   USA         CAN      CAN                INT'L      INT'L
First T-Shirt $5.00 $8.00 From $4.53 $10.00 From $2.80
Each additional T-Shirt +$0.75 +$1.00 +$1.00
First Sweatshirt $8.00 $10.00 From $6.69 $11.00 From $5.54
Each additional Sweatshirt +$2.00 +$2.00 +$2.00
     

                                             USA      CAN         CAN                   INT'L       INT'L
First Mug $6.95 $10.95 From $11.36 $16.95 From $8.57
Each additional Mug +$5.00 +$7.00 +$8.00


                                                                          USA                 CAN             INT'L
First item $3.50 $10.00 $12.00
Each additional item +$0.75 +$1.00 +$1.00


Custom Fees Notice

Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. YOU are  responsible for these fees.




Returns

Our policy lasts 5 days after item is received. If 5 days have gone by since your purchase and you have not contacted us for a return schedule, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A few goods are exempt from being returned. 

MUGS

UNDERGRMENTS

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 5 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hautelash.ca@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hautelash.ca@gmail.com and send your item to:
19749 Dearborn St, Chatsworth, CA 91311
 Unclaimed returns get donated to charity after 30 days.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:19749 Dearborn St.
Chatsworth, CA 91311

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.